Careers

Imagine working with a national industry leader in workforce management software, where you will be a part of a fast paced, rapidly growing firm that is sales driven and strives for excellence in customer service. The Support/Implementation Analyst is responsible mainly for remotely supporting clients by telephone, and occasionally may be involved in the implementation and training of new clients directly. Responsibilities will include acting as first level support which includes trouble shooting, answering questions and performing software configuration changes. When involved in implementation projects, duties will include installation, configuration and training at customer sites. The position requires an English-speaking technical team player who is able to multi task, perform some administrative duties, and drive the department toward the goal of delivering excellent customer care. A working knowledge of SQL and network administration is highly desirable, as is previous experience in implementing and supporting a customer base utilizing software systems.

Implementation and Support – Hands-On Activities

• Provide first level of support for existing customer base
• Resolution of customer/ schedule issues
• Escalation of issues to second level support
• Administrative duties of ticket information in CRM
• Implementation of SME accounts

Location:
Edmonton, Alberta

Compensation:
We offer a competitive salary with benefits and a flexible working environment. Software training and related outside database and IT courses are encouraged and are part of our compensation package.

Candidates interested in this position should forward a resume with cover letter .

Imagine working with a national industry leader in workforce management software, where you will be a part of a fast paced, rapidly growing firm that is sales driven and strives for excellence in customer service. The Support/Implementation Analyst is responsible mainly for remotely supporting clients by telephone, and occasionally may be involved in the implementation and training of new clients directly. Responsibilities will include acting as first level support which includes trouble shooting, answering questions and performing software configuration changes. When involved in implementation projects, duties will include installation, configuration and training at customer sites. The position requires a bilingual (English and French), technical team player who is able to multi task, perform some administrative duties, and drive the department toward the goal of delivering excellent customer care. A working knowledge of SQL and network administration is highly desirable, as is previous experience in implementing and supporting a customer base utilizing software systems.

Implementation and Support – Hands-On Activities

• Provide first level of support for existing customer base
• Resolution of customer/ schedule issues
• Escalation of issues to second level support
• Administrative duties of ticket information in CRM
• Implementation of SME accounts

Location:
We are national firm and are hiring for two positions: Toronto and Montreal. Moving expenses from Montreal to Toronto will be covered.

Compensation:
We offer a competitive salary with benefits and a flexible working environment. Software training and related outside database and IT courses are encouraged and are part of our compensation package.

Candidates interested in this position should forward a resume with cover letter .

Energetic and independent account manager with solid sales experience, ideally in application software products.

Duties include:

• Selling ITR’s time and attendance software system to medium and large organizations.
  
• Managing the entire sales process: prospect generation, qualification, demonstrations, proposals, closing the sale.
  
• Leveraging sales contact and detailed client information from the company CRM system
  
• Aggressive new business development through partner alliances, cold calling, networking, internet search and other business tools.
  
• Conducting live and online product demonstrations of our web-based time and attendance system.
  
• Negotiating final terms and conditions for acquisition of our solution.

Qualifications / Related Experience:

• University degree
  
• 3-5 years of successful sales experience to medium and large size organizations; experience in application software and/or implementation services sales an asset, particularly sales experience within the time and attendance, payroll, HRIS or related industries
• History of success in sales, evidenced by regularly exceeding sales quotas.
  
• Experience prospecting and developing leads
• Strong English verbal skills to build strong relationships with customers
  
• Excellent English writing skills; experience preparing proposals and corresponding with customers via e-mail
  
• Experience in demonstrating software and conducting presentations both in-person and online
  
• Demonstrated independence and good organizational skills
  
• Strong PC skills including a working knowledge of Microsoft Office components
  
• Ability to work within and take a leadership role in team selling environments

Location

ITR head office in Toronto (QEW & Islington)

Compensation:

Description:
Energetic and independent account manager who has solid sales experience in application software products.

Duties include:

• Selling our time and attendance software system to medium and large organizations.
• Managing the entire sales process from prospect generation, qualification, demonstrations, proposals, to closing the sale.
• Utilizing sales contact and client detailed information within the company CRM System
• Aggressive new business development by working with our partners, cold calling, networking, internet and other business tools.
• Conducting product demonstrations of our web-based time and attendance system.
• Negotiating final terms and conditions for acquisition of our solution.

Qualifications / Related Experience:

• University degree
• 3-5 years of successful application software and implementation services sales experience to medium and large size organizations.
• History of success in sales, evidenced by regularly exceeding sales quotas.
• Experience prospecting and developing leads.
• Strong English and French language verbal skills to build strong relationships with customers
• Excellent English and French language writing skills; experience preparing proposals and corresponding to customers through e-mail
• Experience in demonstrating software (will conduct presentations both in-person and over the Internet)
• Demonstrated independence and organizational skills
• Strong PC skills including a working knowledge of Microsoft Outlook and related components
• Ability to work within and take a leadership role in team selling environments
• Prior sales experience with time and attendance, payroll, HRIS or other application software related to the payroll cycle an asset
• Bi-lingual (French and English)

Compensation:
Excellent compensation through base salary and commissions is available for candidates who meet requirements. Comprehensive benefits package.

A mid-level ASP.NET(C#) web developer with a minimum of three (3) years of web development experience is invited to join our development team, where you will be part of a fast paced, rapidly growing national industry leader in workforce management software.

This opportunity is for full-time, permanent employment, though contractors will be considered.

Qualifications

• Working knowledge of .NET, IIS, MS/SQL, C#, Javascript, and AJAX
• Familiarity with Team Systems and Visual Studio an asset
• Team player
• Self motivated

Location

ITR head office in Toronto (QEW & Islington)

Compensation:

Self-motivated individual required to direct-market ITR products and services to an existing customer base, as well as to generate new business. Further your career in this growing industry and join a motivated team of people committed to extraordinary customer care and personal and professional growth within our organization.

Qualifications:

• Strong communication skills
• Solid computer skills
• Strong desire to deliver superb service
• Self-starter

Competitive compensation package starting at $40K+ per year (salary plus commission) plus comprehensive benefits plan.