ITR has over 15,000 customers from a variety of industry sectors using our workforce management solutions. Here’s what some of them have to say about ITR’s products, services and support:
“The ITR project team was incredibly attentive to our unique culture and needs. No need was too great nor too out-of-the-ordinary to consider. We are extremely pleased with the project conversion, the product and the service provided by ITR.”
- J.J., Compensation and Benefits Manager
Staples Business Depot
“Having a company you can depend on 100% makes a big difference. You have to know unquestionably that your vendor will be there for you when you need them. I wish all my partners were like ITR.”
- D.H., Director of General Accounting
The Nuance Group Duty Free Stores
“In the past, all of our time and attendance data was checked at corporate headquarters rather than by the managers themselves. This, combined with the lack of any interface with the payroll processing company, meant we needed to have four people in the payroll department. Now we’re down to one person in payroll, and mistakes aren’t a problem any more.”
- N.N., Payroll Manager – North American Division
“When I was deciding between your product and that of a competitor I found the staff at ITR to be very helpful, keen to do business, and willing to work outside the guidelines in order to give me exactly what I needed. I love how the software works. It reduces my work load, enables me to keep very accurate records, and thus will financially benefit the company.”
- N.B., Assistant General Manager
Dorel Home Products
"I have worked closely with my account representative for the last month during which time she has shown great dedication and extreme patience."
- J.S., Payroll Administrator
“We had been using a competitive product. ITR’s TimeZone™ and the service dramatically exceed the functionality and support I received from the other vendor — by far!”
- L.D., VP Operations
"Prior to installing TimeZone, we spent a lot of time gathering and communicating information between head office and our processing plants. By streamlining and implementing an enterprise – wide application amongst our 6 plants we have significantly reduced the cost of producing payroll and increased consistency and accuracy. Even more important however, is the level of service ITR provides – it is professional, attentive and delivered by analysts who really seem to care."
– A.B., Corporate Controller
A.B.M. Tool & Die Co. Ltd.
I have never had a problem [contacting ITR’s Customer Care Center] and can only speak highly of the attentive, courteous and expedient support we have received in the past... I look forward to a long and continuous relationship with your organization. I love the new TimeZone™ software and its HR capabilities. I know we will use it to its maximum capabilities."
– D.B., Director of Human Resources
Versatech Products Inc.
“Your staff - from sales to implementation to software support to accounts to reception - are all excellent. They have all been so professional and knowledgeable.”
– T.H. Human Resource Manager
Coleman Management Services
“We have recently purchased Time Zone from ITR…From the first time I met [the implementation analyst], he was very sincere and helpful. [He] has done an exceptional job training myself as well as our other employees. As you can imagine training over 30 people from different ages and with different computer skills can be quite a task. [He] set-up his presentation to reflect our [diverse] employees and keep everyone interested while doing so. I sat through each of the sessions and can honestly say I stayed interested in all of them.
“As we went through our training with our employees and things were discussed, a few things came up that we would have to have changed [in the system]. [He] made these changes and did so in a very professional manner. I have heard positive things from our staff who attended the training, which is a reference in itself. It was a pleasure working with [this analyst] while he was here and I look forward to working with him in the future.”
– M.N., Payroll Administrator