Frequently Asked Questions – Clock in the Box™

Got a question? Below you’ll find some of the most common questions about our workforce management solutions.
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I added a new punch for an employee but I do not see it on my report. What could be wrong?

The report screen will default to the original time frame after the punch is added. The punch was probably added into a different time frame. Click on the date link to select and view the proper time frame. If you were viewing ALL employees in the Timecard report, you will be brought back to a Timecard report for that specific employee. From the date link, you will need to select ALL employees to view the original report.

I have added a wage amount for my employee(s) but labor is displaying $0.00 on my reports. What could be wrong?

The labor rate will not automatically update if the punches are already on your reports. To update labor totals, click on each IN punch on the report screen and simply click the SUBMIT button in the Edit a Punch screen.

The program seems to be slow when I edit punches. What can I do to improve system performance?

If the punch editing process slows down over time, there are various things that you can do to assure optimal performance.

1. We highly recommend only keeping the most recent data on your time clock that you need. In order to keep your system running optimal, delete unneeded data off of the clock. Refer to Removing Unneeded Data From Your Time Clock in Chapter 5 for instructions.

2. Using popup windows and batch edits is another way to make editing punches much faster. Instructions on configuring popup windows and batch edits can be found in Chapter 2 under Device Preferences.

3. Instead of using the Timecard Report for editing punches, we recommend that you use the Attendance Report. Running this report takes less time clock resources and takes less time to generate.

4. Minimize how often your time clock checks for Alerts. Instructions for changing these settings can be found under Alert Preferences as discussed in Chapter 2.

5. Disable any alerts that you are not using from the Alerts Setup screen. Use your mouse cursor and click Settings and then Alert Setup.

Enabling/Disabling Alerts - to disable an alert, deselect the checkbox in the far left column. This will prevent the alert from being posted to the Home page.

How do I determine the software version of my employee time clock?

Your current time clock software version can be found under Device Preferences. Compare your Software Version with the software version posted on our website.

How do I set up my time clock so I can access it externally through the Internet?

The Clock in the Box™ is unique because it can be accessed remotely over the World Wide Web. To do this, you will need to have the following:

A Broadband Internet connection (Cable, DSL, T1, etc.) at the location of the clock
A "Port-Forwarding" router (Most newer routers can do this.)
An ITR Clock in the Box™ time clock connected to your router by an Ethernet (i.e. CAT5) cable

Tip: A static external IP address, while unnecessary, is recommended. (This would be obtained by your ISP, or Internet Service Provider.)

There are a couple of ways to find this address:

A computer local to the clock, go to www.whatismyip.com
Look in your router's settings for the WAN (Wide Area Network) address.

Follow the instructions below to configure remote/Internet access:

1. Set up your clock so that you can access it on your local internal network (instructions for this are on the Quick Start Guide).

2. Configure your router to use port-forwarding on port 80. The internal or private port must be set to TCP port 80 or TCP port 9844 on your router. Use port 9844 if port 80 is not available

If you are unsure how to configure your router, refer to your router documentation or call the manufacturer of your router. An IT professional or a computer consultant can most likely assist you with your router's settings. After you configure your router correctly, connect to the clock through the Internet by logging onto the router's external IP Address (provided by your ISP).

Tip: If you cannot connect to the time clock, check to make sure you do not have a firewall activated between the computer and the clock. Other things to check for are: an incorrect IP Address or port number, duplicate IP Addresses, or additional filter settings on your router.

Please keep in mind, ITR is not responsible for helping you configure your router's settings because there are many different types, brands, and models of routers and network configurations. We recommend that you contact an IT professional or consultants if you are in need of additional troubleshooting help.

Why can't I access my time clock? How do I set a static IP Address?

If the clock was assigned a dynamic IP Address, this address may have changed if the router reboots or your time clock is unplugged from the power. To assign a Static IP Address, follow the instructions below.

1. First determine an available IP Address for the employee time clock. Your network supervisor can provide you with this information or help with these steps.

2. Enter into Supervisor Mode at your employee time clock terminal.

Press the LOCK key on the time clock.
Enter in your security code - the default security code is "00 00 00".

3. Scroll through the options using the Up/Down key until you find the option View IP Address - press Enter

4. The current IP Address of the clock will appear. Press the Enter key again.

5. Enter the desired IP Address including leading zeros. Example: 192.168.002.028

6. A message should appear on the clock IP Address set successfully. Press the Clear key to exit out of Supervisor Mode.

7. Unplug the power to the clock for a few seconds and plug it back in. Allow the clock to reboot.

8. Open a Web browser on your computer and in the address bar type in the IP address of the clock to log into the time clock.