ITR Support Agreements
ITR’s Support Agreements offer various comprehensive and proactive support programs to ensure the highest level of user assistance, updates, hardware service and consultation. We encourage you to choose the appropriate service level agreement to meet your demands. ITR continuously enhances our TimeZone™ product through a series of periodic software releases.
We believe every customer should incorporate new releases as they become available; these updates will allow you to take advantage of the added functionality of the TimeZone™ product suite to continue to maximize your return on investment.
Subscribing to an ITR Support Agreement means you’ll be assured of timely response and support for all facets of your workforce management system, creating ultimate peace of mind.
Customers who take advantage of our full service Support Agreement can expect the following:
- Remote telephone support
- Troubleshooting through Citrix® GoToAssist™
- Software updates and enhancements within the software version
- Complete coverage on hardware including parts and labor, with repair or replacement when required
- Onsite support when required
- Preferred professional services rates for training and installations