Customer Care
The relationship ITR builds with our customers continues long after your workforce management solution is implemented. Our qualified, dedicated support analysts are fully committed to the success of our clients throughout the life of their ITR solution.
Whether you require on-site, depot or remote assistance, ITR provides the exceptional service you deserve. A toll-free number connects you to our Customer Care Center, staffed by a team of support analysts with specific expertise in resolving both hardware and software issues quickly. This central support desk is backed by a network of regional branch offices in cities across Canada.
ITR uses powerful remote assistance software from Citrix® called GoToAssist™, which enables responsive, interactive support with complete security and flexibility.
GoToAssist™ is firewall friendly and requires no installation on the part of our customers.
Whether you prefer telephone, on-site, depot or remote assistance, get the care you deserve from ITR.
Complete Customer Documentation
ITR logs a detailed history on each of our customers in our customer relationship management system, so that all ITR support representatives have the exact details of your configuration when responding to inquiries. This historical profile provides an up-to-date picture of your system and information about your implementation, facilitating quick and efficient response. It also enables us to easily track and prioritize issues and escalate when required. Moreover, we can immediately produce summarized details of discussions and resolution when requested, to provide confirmation and for your records.
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